New terms of service
# Terms of Service
*Effective Date:* 19 June 2025
*Last Updated:* 19 June 2025
## Welcome to Tunearo
Tunearo is a UK-based music distribution platform serving artists and labels around the world.
These Terms of Service ("Terms") govern your use of our website at Tunearo.com and our mobile applications (collectively, the "Platform") and the services we provide through them (the "Services").
By accessing or using our Platform or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Platform or Services.
*Important:* We may update these Terms from time to time. When we do, we will notify you by email (if you have provided one) and/or by posting the updated Terms on our Platform. The updated Terms will be effective 30 days after we provide notice, unless you object by contacting us within that period.
## 1. Eligibility and Account Registration
### 1.1 Age Requirements
You must be at least 18 years old to use our Services. If you are between 13-17 years old, you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
### 1.2 Account Registration
To access certain features, you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
### 1.3 Account Verification
We may require identity verification for certain services, particularly those involving payments or content distribution.
## 2. Use of Our Services
### 2.1 License to Use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Platform and Services for legitimate personal or commercial purposes.
### 2.2 Acceptable Use
You agree to use our Services responsibly and legally. You must not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload harmful, offensive, or illegal content
- Attempt to manipulate our systems, statistics, or payment processes
- Interfere with other users' access to our Services
- Use our Services for fraudulent purposes
## 3. Content and Intellectual Property
### 3.1 Your Content
You retain ownership of content you upload ("Your Content"). By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display your content as necessary to provide our Services.
You represent and warrant that:
- You own or have the necessary rights to your content
- Your content does not infringe on third-party rights
- Your content complies with all applicable laws
### 3.2 Our Content
All content we provide or make available (logos, software, text, graphics) remains our property or that of our licensors. You may only use this content as necessary for your legitimate use of our Services.
### 3.3 Content Moderation
We reserve the right to review, refuse, or remove content that violates these Terms or applicable law. We will provide reasonable notice where possible, except in cases involving illegal content or immediate harm.
## 4. Payment Terms
### 4.1 Pricing and Fees
Current pricing for our services is displayed on our Platform. We may change our pricing with 30 days' advance notice to existing subscribers.
### 4.2 Payment Processing
Payments are processed through secure third-party providers. By making a payment, you agree to the terms of our payment processors.
### 4.3 Refunds
*Consumer Rights:* If you are a consumer in the UK or EU, you have certain statutory rights that cannot be excluded, including:
- Right to cancel within 14 days of purchase (for digital services not yet delivered)
- Right to refund for services not performed as described
- Right to refund for faulty digital content
*General Refund Policy:* Outside of your statutory rights, refunds are generally not provided unless required by law or in exceptional circumstances at our discretion.
### 4.4 Revenue Sharing and Payouts
- We will clearly disclose our revenue sharing terms before you agree to distribute content
- Payouts are subject to minimum thresholds and processing times as specified in your account
- We may withhold payouts if we reasonably suspect fraudulent activity, pending investigation
- You are responsible for reporting earnings to relevant tax authorities
## 5. Account Suspension and Termination
### 5.1 Termination for Cause
We may suspend or terminate your account if you:
- Materially breach these Terms
- Engage in fraudulent or illegal activity
- Repeatedly upload prohibited content
Where possible, we will provide reasonable notice and opportunity to remedy breaches, except for serious violations.
### 5.2 Effect of Termination
Upon termination:
- Your access to our Services will cease
- We will provide reasonable access to retrieve your content (subject to legal requirements)
- Outstanding payments owed to you will be processed according to our standard procedures
## 6. Disclaimers and Limitation of Liability
### 6.1 Service Availability
We strive to maintain reliable service but cannot guarantee uninterrupted availability. We are not liable for temporary interruptions or technical issues.
### 6.2 Limitation of Liability
To the fullest extent permitted by law, our total liability to you will not exceed the amount you paid us in the 12 months preceding the claim.
*Consumer Rights:* Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under applicable law
6.3 Third-Party Partners and Services
Tunearo may engage third-party companies or individuals (“Partners”) to provide certain parts of our Services, including but not limited to music distribution, payment processing, and technical infrastructure.
While we carefully select our Partners, we do not control their operations and cannot guarantee their continued performance or availability.
Accordingly, Tunearo is not liable for any delays, errors, interruptions, or failures in service caused by third-party Partners, provided that we act in good faith and take reasonable steps to resolve any such issues.
If a Partner fails to perform, Tunearo will make reasonable efforts to:
Communicate with affected users,
Migrate affected services to a new provider, and
Minimize any disruption to your releases or earnings.
Your sole remedy in such cases will be limited to discontinuing use of our Services or, where applicable, a refund of fees paid for the affected period.
## 7. Data Protection
We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR. You have rights regarding your personal data, including rights of access, correction, and deletion.
## 8. Dispute Resolution
### 8.1 Complaints Process
If you have a complaint, please contact our customer support team first. We will acknowledge complaints within 2 business days and aim to resolve them within 14 days.
### 8.2 Alternative Dispute Resolution
If we cannot resolve your complaint directly, you may be eligible for alternative dispute resolution through approved ADR schemes.
### 8.3 Governing Law
These Terms are governed by the laws of England and Wales. UK courts have jurisdiction over any disputes, subject to your rights to bring proceedings in your country of residence if you are a consumer.
## 9. General Provisions
### 9.1 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
### 9.2 Assignment
You may not transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms.
### 9.3 Contact Information
For questions about these Terms, please contact us at:
[Insert contact email]
[Insert postal address]
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*Note:* These Terms are provided in English. If we provide translations, the English version governs in case of any conflict.